- Our commitment to your privacy
At ISAAC International, we are committed to protecting and respecting your privacy. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
This policy explains when and why we collect personal information about people who come into contact with ISAAC International, including those who receive information emails from us or use our website. This policy tells you how we may process this information, the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from time to time so please check our website for the most up to date version. By using our website, you’re agreeing to the terms of this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to info@isaac-international.org.
- Who are ISAAC International?
ISAAC International (ISAAC) is an international membership network of Christians working in Addictions and/or Recovery. ISAAC is established as a legal entity in the UK as: a company, limited by guarantee, Registration Number 3934238; and a charity, Registration Number 1081548. These combine to make ISAAC a Charitable Company, Limited by Guarantee.
As such we are led by a Board of Trustees who are based in the UK and an International Steering Group (ISG) with Members from across the world.
ISAAC has Members in more than 100 countries across the world. Membership is free.
- What data do we hold?
ISAAC Member or Membership Applicant
If you are a Member, we hold your membership application form and the details you provided within it at the time of membership. Please note, membership forms change over time so the details we hold for one Member may vary from what we hold for another.
We use CharitySuite (from ChurchSuite) for all aspects of membership management – from application, referee requests, managing communication preferences, training and event management, course or event related transactions or administration as well as general communication. By applying for ISAAC Membership (with effect from February 2024) you acknowledge that we have permission to process your information in CharitySuite in accordance with their Privacy Policy (https://churchsuite.com/privacy-notice/) and Terms (https://churchsuite.com/terms-of-service/ . Please ensure that you are fully happy with this. We want to ensure that you have full control and visibility of any details we may hold for you.
Each ISAAC Member and some relevant contacts can manage what data we hold for them by clicking on ‘Manage Preferences’ in the footer of any email or by emailing info@isaac-international.org. We will routinely use the tools within CharitySuite to request your ongoing consent to ensure that you have control and visibility of any details we hold for you.
Please note we also use MailChimp as our communications automation platform. By applying for Membership (with effect from May 25th, 2018), you acknowledge that if your Membership application is successful we have permission to transfer your information to MailChimp for processing in accordance with their Privacy Policy (https://mailchimp.com/legal/privacy/) and Terms (https://mailchimp.com/legal/terms/). MailChimp’s Terms and Privacy Policy also applies if you join our mailing list as a Regular Contact but not a Member. Please ensure that you are fully happy with this.
Referee
If you are the referee for an ISAAC Member and they have given us your details to request a reference from you we will not keep your details beyond the scope of the membership process unless you yourself are an ISAAC member. The lawful basis for using your data to process an application is ‘Public task’.
This also applies to Referees of applicants for other voluntary ISAAC related roles e.g. Mentoring applicants or if someone applies for a job with ISAAC International (along with ‘Legal obligation’) .
Regular contact
If you receive our regular mailings but are not a Member we will have your email address and your name and in some cases your region.
Supporter/Donor
If you receive our regular mailings for supporters, we will have your email address and your name, or postal address and name if this is how you wish to receive information. If you are a donor to the charity and we claim gift aid on your donations, we will hold your address details for this purpose.
- What do we use your data for?
In line with ISAAC’s aims and objectives, we will use your data to provide opportunities to connect, encourage and equip ISAAC Members and some contacts. As a membership network, communication with, and among members is central to how we operate. We will tell you about relevant events that are happening online or in your region. If you have previously attended an event and have chosen to hear about our future events we will let you know of these as and when they arise. If you are a prayer or financial Supporter you will receive updates on our work, prayer requests and opportunities to contribute financially to our activities.
We will use the analytics or insights that MailChimp, CharitySuite and our website provides us to understand your preferences better. Our guiding principle in this is ensuring relevance and value. In order that we do not send you multiple emails that are not relevant to you we will use the information from your Membership form and your indicated preferences to ensure that you will only receive the most relevant information.
Recorded online training sessions that ISAAC hosts will be made available to members. Participants give consent to being recorded while on the call or are removed from the call if they are unable to give consent.
Our UK-based and Africa-based Members will receive region specific news. Our Russian speaking members will receive emails in Russian.
- Basis for processing your data
In most cases, the legal basis for processing your data will be your Consent. However, in some cases it may be that our Legitimate Interest will be the reason we process your data; where we seek references it will be Public Task; or it may be that we process your data to fulfil the terms of a Contract or Legal Obligation if you have entered/are entering into a formal agreement with ISAAC. If we process your data based on our Legitimate Interest, we will ensure that we have balance tested the processing with your best interests in mind.
Please note that there are two conditions for ISAAC membership – that you (in case of Individual Membership) or your organisation (in the case of Organisational Membership) are Christian, and are involved in Addiction or Recovery work in some way. When you apply for membership, we ask you to read and agree to our Statement of Faith. We process this information on the basis of Article 9 (2) (d) in the UK GDPR.
- Who has access to the data?
Depending on the sensitivity of your data we have different levels of control in place to ensure that your data is safe. Those who work for ISAAC International may have access to your contact details if you are a Member, Contact or Supporter.
- How and where we hold the data?
- We hold new applicant data on CharitySuite.
- We hold current Contact, Member and Supporter data on MailChimp and CharitySuite.
- Successful membership applications details are stored securely locally on ISAAC International computers/backup devices and password protected.
- Unsuccessful membership applicant data are checked for routinely and deleted.
- Recordings of online ISAAC events are stored on the cloud in our YouTube channel as well as on ISAAC-owned hardware like a computer or hard-drive.
- What if I wish my data to be removed?
Unsubscribing from mailing lists
If you submit a written request to remove all your data to info@isaac-international.org, we will strive to comply with this request as soon as possible. You can also unsubscribe from our mailing list by using the unsubscribe button in the footer of any of our Charity Suite or MailChimp emails to you.
Retiring your ISAAC membership
If you are an ISAAC member wishing to no longer be a member, please email us requesting to retire your membership and we will take the steps to cancel your membership and delete your data. You can also do this by clicking ‘Delete my account’ found via the Manage Preferences link on the footer of any CharitySuite-generated email from us.
- Third Party Service Providers working on our behalf.
As ISAAC is a membership organisation wherein our members offer mutual support and services to one another, there are cases where a volunteer fulfils some of our processing needs. Where this is the case, we ensure that we have a Third Party Agreement in place which will detail appropriate use of data as well as storage timeframes and locations. This agreement will reflect our high expectations that your data is kept safe and never passed on or sold to an external party for marketing.
- Links to other websites
Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
- Transferring your information outside of the United Kingdom
As a UK-based international charity, as part of the services we offer you, the information which you provide to us may be transferred to countries outside the United Kingdom (“UK”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services. We will only pass data to third parties outside of the UK where appropriate safeguards are in place as defined by Article 46 of the UK General Data Protection Regulation.
- Review of this Policy
We keep this Policy under regular review. This Policy was last updated in February 2024.